FAQs

COVID 19 Update:


Please read below as our order fulfillment has changed. As a part of our Covid-19 response, we are not accepting any returns or exchanges. If you have any questions about sizes please feel free to contact us. 




Shipping 


OILR works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. 


Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. We estimate a 2-3 week turnaround for orders. 


Your support means a lot to us, especially during this time. Stay safe, pack on oils, and take care of yourselves.


*Unfortunately we do not send shipping confirmation emails but if you have not received your order by this time frame, please contact us. 


Terms & Conditions


At OILR. we stand behind the quality of the products we create. We want you to be completely happy with your purchase! Due to the custom nature of each printed product there will be slight yet unique variations in each piece and are not able to do returns or exchanges on items at this time. However, if your item is defective we are happy to offer accept returns and exchanges on orders within 10 days of purchase. The item must NOT have been washed or worn. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date.


Please follow these instructions to return or exchange your item:


1. E-mail us on our contact page for a return shipping label. In order for us to issue a return label for your package, we need to know the following information. (Please include this info in your email of contact form submission).


Your Name

Order Number

A digital copy of your order slip from your packaging

A photo of the item you are returning and where it is defective

What item you are exchanging the return for


2. We will e-mail you back with a return address label for the item. Make sure to print this label out.


3. Package up your returns or exchanges. Then attach the return address label to your package. Drop it in the mail!


4. Once we receive your package, we will refund you your purchase if it's a return, or ship your new items if it's an exchange! If the item you've selected for your exchange is no longer available, we will email you again to make changes.


5. We will become friends and continue to share the goodness of our hope in Uganda!



6. Please note that if we are sold out of the item you are exchanging for we will refund the purchase.



THANK YOU FOR HOPE!